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TERMS, CONDITIONS, POLICIES
General info:
All prices are in US dollar (USD).
The colors shown on the website are an approximation of the
original colors, and are variable with your monitor and/or graphic
card.
Due to some circumstances beyond our control, all prices, product
availability , descriptions and colors are subject to change
without notice. Customers are responsible for inquiring &
confirming current information at the time of purchase.
We reserve the right,
without prior notification, to limit the order quantity on any
item and/or refuse service to any customer.
The orders were cancelled or
refused after shipping are not acceptable, there will be applied a
25% cancellation fee. The S&H is not refundable.
Any special request such as special delivery request, or any
other, needs to be noticed. Or your order will be processed under
our daily routine schedules and store policies. Any refused
package or item(s) because of lack of such advanced special
requests will be charged 25% restocking fee. The S&H is not
refundable.
We are not liable for any
mistaken information provided. You will be also billed for any
address correction if occurs at US$10.00 per box.
If you have any inquiry or revision about your order(s), please
contact us as soon as possible. We are not responsible for any
delay of re-forwarding your order related requests to the order
department.
We are not liable for any
delay caused by invalid information, or un-matching
billing/shipping information that your issuing bank has on file,
or any other insufficient/invalid information that holds your
order for further clarification.
We update our policies when needed without prior notice. Customers
are responsible for reading the policies before placing the
order(s) every time.
We reserve the right to refuse your return based on our return
policy.
Delivery:
After
received payment, all in-stock items are ready for immediate
shipment unless otherwise noted.
Shipping charges within the continental US for standard Ground
Service via UPS are $7.00 per item and it usually
takes 5-7 business days. For orders placed after 2:00pm MST
(Mountain Standard Time), please note the order will go out the
following business day.
Additional charges will apply for other shipping
options and for shipping outside the continental US. Please contact
us for international shipping rates. All international orders are
shipped by Air Mail. International shipments can be delayed by
customs due to circumstances beyond our control.
All
shipping charges are the responsibility of the customer.
We are not liable for carriers delays, lost or damage during
transportation.
Payment Methods:
-Visa, MasterCard, Discover, American Express,
Dinners, JCB, online checks, and debit cards with the Visa and
MasterCard logo.
*** Note: If the shipping
address is different from the billing address, please notify your
credit card issuing bank to add the shipping address as an
alternative address (in addition to the billing address) to
expedite the payment process. Otherwise, your order will be held
for your further confirmation of the valid shipping address that
your credit card issuing bank has on record. We do appreciate your
understanding and cooperation of avoiding the fraud usage of
credit card. We do not tolerate credit card fraud, which is
a felony. If it is determined that an attempted order is
fraudulent, we will report all information to the FBI, at
http://www.ifccfbi.gov
-Cashiers check, or money
order pre-paid.
Make your check or money order payable to: SAKURA SAIGON.
*** Note: If you select
pay by money order (available at all post offices and banks),
please be prepared to wait for checks to clear from our bank
account. This may take 3 to 5 days to wait for checks to clear
from our bank. We will process your order according to the
products availability when your payment has cleared into our
account.
Returns/Exchanges
Sakura Saigon in store return
policy is within 14 days with receipt, for an exchange or store
credit only. However, for customers who purchase merchandise through
the website, we will extend the return policy to 30 days with
receipt, for exchange or store credit only. For returns without a
receipt, the current price of the item will be given as store credit
only. Shipping and handling fees are not refundable.
To return an item you must first
contact us by phone or by email and we will issue you an RMA number.
Returns must then be shipped back to us within seven (7) days of
receiving your RMA number. Shipping charges for returns are paid by
the customer.
Returns must be packed carefully and
returned in original condition. Or the return
will not be accepted and the refund will not be issued.
Clearance items, Special Sale items,
Blow Out Sale items, or items purchased at wholesale are not
included in this return policy and are non-refundable.
To avoid
unnecessary return, be sure you have read and inquired all the
product information before placing your order. We do appreciate
your cooperation.
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